Thank you for shopping with ARSU! We strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we’re here to help.

1. Eligibility for Refunds

You may qualify for a refund if:

• The product is defective or damaged upon arrival.
• You receive the wrong item instead of the one you ordered.
• You request a return within 30 days of receiving your order.

2. Non-Refundable Items

Some items cannot be refunded, including:

• Gift cards
• Downloadable software products
• Items that have been opened or used and cannot be returned in their original condition.

3. Return Process

To initiate a return and request a refund, please follow these steps:

1. Contact customer service at support@arsu.com to request a return authorization.
2. Provide your order number and reason for the refund.
3. Return the item in its original packaging along with any included accessories, paperwork, and a copy of your receipt.

4. Refund Processing Time

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a certain amount of days.

5. Shipping Costs

Shipping costs incurred for returning an item are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Contact Us

If you have any questions about our Refund Policy or the return process, please contact our customer service team:

Phone: +000000000